Carzonrent has been the pioneer to exemplify the ground transportation industry in India. In one of its kind endeavour, EasyCabs has reached out to its customer by being the 1st radio taxi service in Mumbai to start a service where customers can simply book the cab by giving a Missed Call at 43434343. This initiative will lead to a complete hassle free experience for the customer.
Once the customer gives a missed call on the customer care number, the customer care executive will call them back, take the details and confirm the booking. This will completely eradicate the customer’s experience of waiting for his turn for booking, call dropping, etc. & will not even pay for the call.
In an extensive user survey done by Carzonrent have revealed that one of the biggest reasons for passenger hassle was the tedious & tiring process of booking a cab through the customer care centre.
This initiative is to enhance the customer satisfaction and serve the customer delight. EasyCabs is highly committed to provide its customers such innovative hassle-free services. In order to be equipped to provide 100% service assurance guarantee to the customers; EasyCabs is also adding 300 more cabs to the existing fleet in Mumbai which would result in honoring almost all the booking requests placed.
Carzonrent is known for its robust technology platform. It was the 1st company to launch Easy mobile application for real time tracking of the cabs and traffic monitoring in the year 2010. The company has upgraded the networking system to simplify the booking procedure. The company has also strengthened and well-integrated its back-end support to provide the seamless booking service to its customers.
EasyCabs is known for its well integrated GPRS tracking, meticulous networking system and competent management expertise. EasyCabs has the credit of servicing 15,000 customers every day. The company has also installed LCD screens which are fitted in the rest heads of the front seats for the entertainment of the commuters during their journey with EasyCabs.
In its endeavor to facilitate 100% service assurance guarantee, realistically the company has reached from 97% to 99% to provide the seamless service and hence is looking forward for more such initiatives for its customers.