Car Servicing is progressively becoming a significant measure in buying decision and with the intention to deal with this key requirement, Ford India is commencing Quick Lane service centre to provide speedy service to its hectic clients.
US car manufacturer, on Monday, kicked off the first ‘Quick Lane’ service centre in Yeshwantpur, Bangalore.
Via this innovative centre, a client, without a prior engagement can obtain his routine vehicle maintenance or light repair requirements speedily met comprising oil and filter alterations, exhaust systems, brake systems, suspension systems, tires, tune-ups and alignments, via ‘While you wait’ or ‘no appointment’ service rolled out by the well known auto firm.
The newly opened ‘Quick Lane’ service shop in Bangalore is fitted with infrastructure to overhaul 35 vehicles on a daily basis. The set up covers upa region 10,000 sq. ft and can service cars speedily.
The new centre provides helps such as comprehensive operating hours during days of the week and Saturdays. Ford India said that, the Quick Lane is planned to augment the service know-how for its clients who are short on time.
John Cooper, executive director, customer service operations, Ford Asia Pacific and Africa stated, “We have now rolled out the alternative of quick, no-appointment needed service during hours, which fit the busy timetables of our clientele.”
Clients who visit a Quick Lane centre are furthered to intermingle straightly with service consultants on the shop floor in addition. They can also calm down in an AC reception region, which has Wi-fi access to offer expediency and ease during the service.
“At Quick Lane centers, clients will have the poise of knowing their cars are being serviced by the company’s special technicians utilizing quality parts,” Cooper also said.
Ford India has over 241 sales as well as service centres crosswise 127 cities and proposes to grow it to more than 500 by mid-decade.
While the key Ford Service shops will act as place to pick all kinds of services particularly major requirements, Quick Lane will provide speedy and competent services, like minor repairs.
“With a guarantee of bringing eight latest products to the country by mid-decade, we are concentrated on increasing the client experience with our first-rate service initiatives. Quick Lane service provides our clients another choice of suitable, high-class service at the dealership,” added Umashankar, vice president, customer service operations, Ford India.
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